AliceApp + Samsung launch a Smartwatch to enable on-the-move hotel staff delivery of exceptional service to on-the-go guests.
Samsung Electronics America, Inc., and hotel operations platform ALICE today announced a new hotel management solution that uses smartwatches to improve staff communications, speed responsiveness to guests, and enhance customer service.
For example, when a guest request or urgent need arises (such as towel delivery or luggage pickup), hotel employees will receive silent vibration alerts via the smartwatch. The appropriate employee can respond to and accept the task with a tap of the smartwatch, informing other staff that someone is attending to the guest.
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#hotel smartwatch; hotel mobile guest service; @aliceplatform